Refund Policy

https://www.ggb-southbank.com.au, any other site, services (including web-services), software, application or media managed by GGBSB Pty Ltd.

GGBSB Pty Ltd  (ABN 99 632 970 293) trading as "Gnocchi Gnocchi Brothers, South Bank" is bound by Australian Consumer Law (ACL) to provide refunds in certain circumstances. This policy sets out our obligations.

 

We are not required to provide a refund or replacement if you change your mind. 

 

But you can choose a refund or exchange if an item:

• has a problem that would have stopped someone from buying the item if they had known about it; 

• is unsafe; 

• is significantly different from the sample or description relied upon when ordering; 

• is not fit for consumption; or 

• has not been supplied.

To obtain a refund or replacement, please return your meal to the restaurant or call us immediately, with your details and explain the basis of your refund request. If dining in, please ask to speak with the Manager.

In most cases, the meal must be returned before a full refund can be considered.

If the problem is not major, we will replace the item within a reasonable time. If it is not replaced in a reasonable time you can choose a refund, store credit or replacement. 

Following approval by "Gnocchi Gnocchi Brothers, South Bank", the agreed amount will be refunded to you in cash or as a refund onto your credit card subject to the payment method used in the original transaction.

 

Any store credit, if requested by you, and held by us against a future order, will be valid for one (1) year from date granted.

All claims must be made within a reasonable time from the time of receipt, so we can respond appropriately to the request.

Contact Information 

Gnocchi Gnocchi Brothers, South Bank

Shop 10 Little Stanley Street, South Bank QLD 4101

Telephone: 0412 424 124

Please just ask for our Manager